OPERATIONS MODERNIZATION
The Wizard: Key-Person Risk That Appears on No Risk Register
Every operations team has someone the workflow secretly depends on. Here is how to find yours and defuse it.
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A deep treatment of the Wizard — the employee a workflow secretly depends on. The post develops the idea beyond a surface description: why the Wizard documents only ~60% of what they do (the missing 40% is judgment they no longer experience as decisions), what happens to a workflow when the Wizard is on holiday versus when they leave permanently, and why this risk appears on no formal risk register. Closes with a constructive frame: the fix is not to diminish the Wizard's role but to extract what they know into a system — keeping the competence, losing the single point of failure.