From messy workflow to running system.
We don't hand you a plan and leave. We map your process, build your team, run the work, and improve it every month. Here's exactly how that works — for both practices.
Same rigour. Different workflows.
The 30-Day Onboarding Pilot
We run the 6-Stage Onboarding Health Score on your current process. You see exactly where customers stall, what's inconsistent, and what's costing you NRR.
We assign and train your dedicated onboarding operators on your product, your tools, and your customer profile. Parallel to audit — no waiting.
Your operators run real onboardings for real customers. Every stage tracked. Every exception handled. Weekly reporting from day one.
At day 30, you decide: convert to a full managed service ($8,000–15,000/month) or walk away with a fully documented onboarding process and 30 days of performance data.
The 90-Day Workflow Modernization Pilot
We run the 7-Lever Workflow Audit on your target process. We document the current state, design the future state, and build the AI augmentation map. You know what's broken and exactly how we'll fix it before we touch anything.
We deploy your dedicated operator team and set up the system of record. SOP design, exception handling rules, and escalation procedures — all documented.
Your operators run the modernized workflow in production — not a sandbox, not a pilot environment. Real work. Weekly performance reports with KPI dashboards.
At day 90, you decide: convert to a full managed service (€15,000–30,000/month) or walk away with a fully documented, modernized workflow and 90 days of performance data.
How every engagement runs, every time.
Both practices follow the same four-step model. The workflow changes. The discipline doesn't.
We deep-dive into your workflow — tasks, triggers, exceptions, tools, integrations, handoffs, quality expectations, and SLAs. Nothing is assumed. Everything is documented. You get full visibility into what we found before we commit to anything.
We assign operators, coordinators, and automation engineers trained on your systems, your process, and your communication style. Typical ramp: 3–4 weeks from contract to live execution.
We execute daily. We handle exceptions. We coordinate with your team. We automate the repeatable steps. And we log everything — every issue, every fix, every insight — as fuel for continuous improvement.
Weekly reporting on volumes, error rates, SLA compliance, and blockers. Monthly review with improvement recommendations. Quarterly performance benchmarks. You always know exactly how the process is performing.
Not a vendor. Not a consultancy. Something better.
We deliver, we don't advise.
Consultancies diagnose and hand off. We diagnose and run the work ourselves. The same team that designs the solution operates it in production.
Every process gets better every month.
We treat every workflow as a living system. Weekly reporting, monthly improvement cycles, quarterly benchmarks. We don't maintain the status quo — we continuously raise the floor.
You own the process. We run it.
Full documentation from day one. SOPs, exception rules, escalation paths — all yours. If you ever want to bring it in-house, you can. We're not building dependency. We're building a system.
Which workflow do you want to fix first?
Start with a fixed-price pilot. See results before you commit to anything larger.